​Terms & Conditions

THE FOLLOWING TERMS AND CONDITIONS WILL APPLY IN ALL CIRCUMSTANCES WHEN WE HAVE BEEN INSTRUCTED TO MOVE A VEHICLE, WHETHER THAT BE A VERBAL OR WRITTEN INSTRUCTION AND WITH OR WITHOUT AN ORDER NUMBER.

OFFICE INBOUND AND OUTBOUND TELEPHONE CALLS

INSURANCE

Every car that we move or is in our charge is fully insured. Our Public Liability Insurance is £5,000000 and our Fully Comprehensive Cover is £100,000. To view these documents please contact us on the contact page.

OUR DRIVERS

All of our drivers are used directly for Trekk, We do not use agency or temporary staff not associated with Trekk

WAITING TIME

Drivers and/or Transporters expect to be on site awaiting a collection no longer than 30 minutes. Waiting time is charged to the booking dealer at a rate of £15.00 per 30 minute wait after the initial 30 minutes. The charge is made due to the delay in the drivers time and the effect of the amount of scheduled jobs that the driver needs to complete.

DRIVEN AND TRANSPORTED

The following terms and conditions will apply to our services –

• The vehicle must be available within 30 minutes of the driver/transporter arriving at the collection address.
• The vehicle must have a valid MOT (unless being trailered).
• The vehicle must be paid for and be able to be released.
• The vehicle must complete its journey without a breakdown occurring
• Any booked movement aborted or cancelled will be full job cost.
• Excludes delays caused by acts of God or unforeseen inclement weather conditions, or verified lengthy road closures.

All movements are subject to availability.

DELIVERY OF ELECTRIC VEHICLES

If the vehicle requires a charge en route due to not being able to complete the journey or due to the amount of charge that you want for the customer. The cost to charge the vehicle via a charging terminal is treated in the same manner as fuel and is chargeable, the receipt(s) will be photographed and sent to your registered email address within minutes of the job completion.  Please be mindful that some vehicles may require multiple charges per journey and the vehicle may have additional miles added should the driver have to go off route to find a charging terminal.

You may find it more economical to have the vehicle transported by Trekk. Your customer will then receive all of the range that was present at collection.

DAMAGE IN TRANSIT

Like most motor trade insurance policies our insurance does not cover punctures, glass damage or damage from road debris. This is deemed to be no fault of Trekk as the damage would occur whoever was in charge of the vehicle.

Motoring offences including speeding fines, toll charges and parking tickets

While the vehicle is under the control Trekk we are responsible for the any of the above. Due to covert cameras the driver generally has no idea if he has exceeded a speed limit or has overstayed in a car park. In any event the registered keeper WILL receive the enforcement notice relating to the offence.

It is imperative that the person that receives the notice or summons complies with the law and fill in the relevant section on the fine or the enforcement notice stating that they were NOT in control of the vehicle at the time of the offence, this is generally section B or section 2.

Trekk will honour their responsibilities to pay any of the above offences as long as the request for information has been completed by the registered keeper in a timely manner. If the notice has been ignored and the fine has been escalated
Trekk will only be responsible for the original charges relating to the offence.

PLEASE NOTE
Although the original offence may have caused by an agent Trekk unless the registered keeper of the vehicle has absolved his/her liability by completing the relevant section on the enforcement notice they will always be liable under English Law.

VEHICLE COLLECTION AND INSPECTION

When you instruct us to move a vehicle we also make a record of the exterior and interior condition primarily using a video appraisal or vehicle condition sheet. All of our drivers are trained to report on a vehicles cosmetic condition. If our driver has misreported on the condition sheet a physical defect to the vehicles exterior then the responsibility WILL be with Trekk. If you require a more comprehensive full vehicle appraisal then please ask, (other charges may apply)

VEHICLE CONDITION REPORT

Our drivers/appraisers will ask you to sign a vehicle handover form. Once the vehicle has been inspected and the vehicle handover form has been signed by you or by a represenative of your company Trekk will have no further liability and cannot be held liable for its condition or be responsible for any future claims as to its roadworthiness, mechanical or cosmetic condition.

VEHICLE CONDITION VIDEO/REPORTS & APPRAISAL SERVICES

Trekk, employees cannot give any guarantees. Vehicle condition reports or vehicle appraisals are based on the opinions of the driver/appraiser following a visual assessment as to the condition of the vehicle at the time of the inspection. It is the purchaser/buyers responsibility to ask the appraiser to check items that are standard or non standard items. The purchaser/buyer may ask our drivers to the check the V5, number of keys, and service books/histories. Where a road test is conducted the report is based on the opinions of the driver/appraiser in the limited time allowed to get the vehicle up to the normal operating temperature.

BREAKDOWN

If a breakdown occurs, £120.00 or £2.00 per mile (which ever is the higher), will be charged to get the vehicle to its onward destination. Any chargeable parts/lubricants required by the breakdown agent to ensure the onward movement for the job to be completed are chargeable to the booking dealer.

MECHANICAL CONDITION

Trekk will not be held responsible for the mechanical condition of a vehicle that they have been instructed to move. A driver will rely on the accuracy of a vehicles warning lights or a multi function display and will take all reasonable measures to protect himself/herself and the vehicle being moved.

Should the vehicle encounter a fault during collection and is unable to be moved, the movement will be aborted or cancelled with the full job cost being charged.

LATE ARRIVAL

Our drivers are trained to communicate the late arrival of a vehicle if it will not arrive within one hour of the agreed time. No responsibility is accepted by Trekk for a late arrival. Whilst Trekk plans all routes effectively unforeseen incidents (traffic, accidents, road closures etc.) can cause delays, Prestige Movement will endeavour to keep the Customer / Dealer fully informed of any delays in delivery

FUEL

In the event of the vehicle needing fuel, the driver will obtain an official receipt, photographed copies with the proof of delivery documents will be sent within one hour of the vehicle being delivered.

CANCELLATION DRIVEN MOVEMENT

Where a driver has been dispatched and a movement is cancelled by the either dealer/customer and not by Trekk an aborted movement charge will apply. Where an aborted movement physically occurs the original charge for the movement will apply.

CANCELLATION TRANSPORTED MOVEMENT

Where a transported movement is cancelled less than 24 hours prior to the booked date of the movement the full job cost will be charged.

PAYMENT OF INVOICES

If you are not an account holder you can pay for movements as you require them.  If you have an account with Trekk, our invoices are due no longer than 30 days after the job has been completed, jobs are invoiced by our system on the day they are completed. If an agent or representative from your company has instructed us (verbally or written) to complete a movement but has not supplied us with an order number the invoice is still due on the due date.

COMPLAINTS PROCEDURE

We welcome you to register any dissatisfaction with our services using the link on this website. Please go to “Contact Us” at the top of the homepage and leave your comments. We will respond instantly with an acknowledgment of your complaint.